Why Doesn’t “I’m Sorry” Mean “I’ll Fix It” ?

photo http://www.sxc.hu/photo/832277 by William Wilhelms http://www.sxc.hu/profile/bwilhelmsI received this email this morning from, er, Giant Near-Monopoly Phone Service:

Thank you for choosing Giant Near-Monopoly Phone Service.

Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled.

If you would like to purchase additional lines of service, please visit one of our Giant Near-Monopoly Phone Service retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories, and service.

Please go to giantnearmonopolyphoneservice.com/storelocator to find a store near you.

We apologize for the inconvenience and look forward to serving you.

Thank you,

Giant Near-Monopoly Phone Service

… more … “Why Doesn’t “I’m Sorry” Mean “I’ll Fix It” ?”

Don’t Silence the Voice in Your Head, Replace It

the voicesWe all have ’em, the voices in our head that tell us we’re not good enough, whatever words they use to say it. We’d all love to silence the voices.

You can’t.

But there’s still hope.
… more … “Don’t Silence the Voice in Your Head, Replace It”